FREQUENTLY ASKED QUESTIONS
 
What is custom digitizing?
Digitizing is the process that converts a picture into an embroidery design. It is accomplished on the computer using the picture as a template. The finished product is a computer file formatted for a specific brand of embroidery machine.
 
Please inform me simply what are the most important info that i need to send along with the order?
Information that you need to send are: Design Name; Size (Inch or Cm.): You may inform us one side- Width or Height. If you give us size of one side, the other side will go proportionately; Colors: The colors that you would need us to put in that particular design. Sometimes you may not need all the colors so you can enter information here; Fabric to embroider; Date of Delivery: In how many days you would need us to send the design back.
 
What can I have digitized?
Theoretically, anything you can take a picture of can be digitized for machine embroidery. Practically speaking, some subjects translate better into embroidery stitches than others, although I have yet to be sent anything that was impossible to digitize! :)
 
What about copyrighted or trademarked designs?
If you send me a picture of artwork or a logo to be digitized, I will assume you either own the copyright to it or have received written permission from the copyright owner to have it digitized for machine embroidery. If it is a nationally recognized logo, I will probably ask that you furnish the written permission. This is to protect both of us from possible copyright infringement.
 
How long does it take to have my design digitized?
Most logos take 8-12 hours from receipt of a deposit.
 
How can I request a quote?
Most quotes are firm and will be sent within 4 hours of your request. You will be told if the quote is just an estimate. Use the Digitizing Request Form to send your request.
 
Do you take rush orders?
If you need the design quicker than 24 Hours you may request a rush order for free!
 
What formats do you provide?
We digitize in either .HUS (Viking), .VIP (Viking/Pfaff) or .DST (Tajima) format. I can convert to .ART, .CSD, .EXP, .JEF, .PCS, .PES, .SHV, .SEW, .XXX, and a number of other less common stitch file formats.
 
Will my design be tested before it is sent to me?
Yes, we will personally stitch it at least once. And it will be tested on the fabric (or something close) that you specified in your request.
 
Do you keep backups of client's files?
Yes, we keep our customers digitized files archived for many years. If at some future date you lose track of them, you can always contact us and we will resend them to you. This is an automatic service that very few of our competitors offer
 
What are your Payment Terms & Conditions?
We will email you an invoice for each order. You can click on the link in the email that takes you to a secure PayPal™ site where you can make payment through any credit card of your choice (no registration with PayPal™ required).
 
 
 
 
 
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